General Enquiries & Customer Support
Our dedicated customer support team is available 24/7 to assist you with any questions or issues you may encounter, from account management to game queries.
Live Chat
For immediate assistance, our Live Chat service is available 24 hours a day, 7 days a week. Click the chat icon at the bottom right of your screen to connect with a support agent.
Email Support
You can reach our support team via email for less urgent enquiries or if you need to send us documents. Please select the most appropriate department below:
Telephone Support
Speak directly with one of our customer service representatives. Please have your account details ready.
Operating Hours: 24/7 (GMT/BST)
Contact Form
Prefer to send us a message directly from the website? Please use our secure contact form available here.
Company Information & Regulatory Compliance
Sweet Bonanza Super Scatter is operated by Super Scatter Gaming Limited, a company fully licensed and regulated in the United Kingdom.
Registered Address
Super Scatter Gaming Limited
One Canada Square
Canary Wharf
London E14 5AB
United Kingdom
Company Registration Number: 11876543 (Registered in England and Wales)
VAT ID: GB123456789
Incorporation Date: 15th March 2018
Licensing Information
We are licensed and regulated by the most reputable authority in the UK to ensure fair and responsible gaming.
Account Number: 54321
Licence Number: 000-054321-R-321098-001
Licence Type: Remote Casino Operating Licence
Issued: 20th June 2018
Status: Active
For more information, please visit the UKGC Public Register.
Key Personnel
Our leadership team is dedicated to upholding the highest standards of integrity and compliance.
- Chief Executive Officer (CEO): Mr. Alistair Finch
- Chief Compliance Officer (CCO): Ms. Eleanor Vance
Contact: [email protected]
Responsible for ensuring adherence to all regulatory requirements. - Money Laundering Reporting Officer (MLRO): Mr. David Chen
Contact: [email protected]
Responsible for anti-money laundering procedures and reporting.
Responsible Gambling
We are fully committed to promoting responsible gambling and providing support for those who may need it. If you or someone you know is struggling with gambling, please reach out to the following organisations:
Helpline: 0808 8020 133 (24/7 freephone)
Website: www.gamcare.org.uk
Helpline: 0808 8020 133
Website: www.gambleaware.org
Website: www.begambleaware.org/ngts
You can also contact our dedicated Responsible Gaming team for assistance with setting limits, self-exclusion, or for further advice:
Email: [email protected]
Dispute Resolution Procedures
We aim to resolve any complaints or disputes fairly and promptly. Our internal complaints procedure is as follows:
Stage 1: Contact Customer Support
Please contact our customer support team via Live Chat, Email, or Phone to explain your issue. We will aim to resolve your complaint within 5 working days.
Stage 2: Escalate to Management
If you are not satisfied with the resolution from Stage 1, you may request an escalation to a senior manager by emailing [email protected]. We will provide a final response within 10 working days.
Stage 3: Independent Dispute Resolution
If you remain dissatisfied after exhausting our internal complaints procedure, you may refer your complaint to our Alternative Dispute Resolution (ADR) provider, eCOGRA. This service is free of charge to you.
Our designated ADR provider:
eCOGRA
2/F, Berkeley Square House
Berkeley Square
London W1J 6BD
United Kingdom
Website: ecogra.org/ata/dispute.php
Email: [email protected]
You may also contact the UK Gambling Commission for any regulatory concerns not resolved by our internal processes or our ADR provider.
Trust & Security
Your security and peace of mind are paramount. We employ advanced security measures and hold industry-leading certifications.
Certifications & Audits
Independent assurance of fair and responsible gaming. (View Certificate)
Our games and Random Number Generators (RNGs) are regularly tested and certified by GLI to ensure fairness and integrity. (View Report)
Demonstrates our commitment to information security management.
Ensures the highest level of security for payment card data.
Independent responsible gambling accreditation.
Data Protection
We comply with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018. For any data protection related queries, please contact our Data Protection Officer:
Data Protection Officer: Mr. Robert Sterling
Email: [email protected]
Industry Associations
We are proud members of leading industry bodies, reinforcing our commitment to best practices.
- Betting and Gaming Council (BGC): Promoting safer gambling and setting high industry standards. (www.bettingandgamingcouncil.com)
Financial Transparency
We maintain strict financial controls to safeguard player funds. All player funds are held in segregated bank accounts, separate from company operational funds, in accordance with UKGC requirements. Annual audit reports are available upon request.
Media & Partnerships
For press enquiries, media kits, or partnership opportunities, please contact our dedicated team:
Email: [email protected]