Contact Us

At Sweet Bonanza Super Scatter, we are committed to providing an exceptional and secure gaming experience. Your trust and satisfaction are our top priorities. We adhere to the highest standards of transparency, regulatory compliance, and customer care. Please find below all the necessary information to get in touch with us.

General Enquiries & Customer Support

Our dedicated customer support team is available 24/7 to assist you with any questions or issues you may encounter, from account management to game queries.

Live Chat

For immediate assistance, our Live Chat service is available 24 hours a day, 7 days a week. Click the chat icon at the bottom right of your screen to connect with a support agent.

Response Time: Typically within 30 seconds

Email Support

You can reach our support team via email for less urgent enquiries or if you need to send us documents. Please select the most appropriate department below:

General Support: [email protected]
Technical Issues: [email protected]
Account & Verification (KYC/AML): [email protected]
Financial & Payments: [email protected]
Response Time: Urgent queries within 1-2 hours; general enquiries within 24 hours

Telephone Support

Speak directly with one of our customer service representatives. Please have your account details ready.

International: +44 800 067 8901

Operating Hours: 24/7 (GMT/BST)

Response Time: 80% of calls answered within 20 seconds

Contact Form

Prefer to send us a message directly from the website? Please use our secure contact form available here.

Response Time: Within 24 hours

Company Information & Regulatory Compliance

Sweet Bonanza Super Scatter is operated by Super Scatter Gaming Limited, a company fully licensed and regulated in the United Kingdom.

Registered Address

Super Scatter Gaming Limited
One Canada Square
Canary Wharf
London E14 5AB
United Kingdom

Company Registration Number: 11876543 (Registered in England and Wales)

VAT ID: GB123456789

Incorporation Date: 15th March 2018

Licensing Information

We are licensed and regulated by the most reputable authority in the UK to ensure fair and responsible gaming.

UK Gambling Commission (UKGC)
Account Number: 54321
Licence Number: 000-054321-R-321098-001
Licence Type: Remote Casino Operating Licence
Issued: 20th June 2018
Status: Active

For more information, please visit the UKGC Public Register.

Key Personnel

Our leadership team is dedicated to upholding the highest standards of integrity and compliance.

  • Chief Executive Officer (CEO): Mr. Alistair Finch
  • Chief Compliance Officer (CCO): Ms. Eleanor Vance
    Contact: [email protected]
    Responsible for ensuring adherence to all regulatory requirements.
  • Money Laundering Reporting Officer (MLRO): Mr. David Chen
    Contact: [email protected]
    Responsible for anti-money laundering procedures and reporting.

Responsible Gambling

We are fully committed to promoting responsible gambling and providing support for those who may need it. If you or someone you know is struggling with gambling, please reach out to the following organisations:

GamCare: Provides free information, support, and counselling.
Helpline: 0808 8020 133 (24/7 freephone)
Website: www.gamcare.org.uk
GambleAware: Offers free, confidential help and support.
Helpline: 0808 8020 133
Website: www.gambleaware.org
National Gambling Treatment Service: A network of organisations across Great Britain that provide free, confidential help for anyone experiencing gambling-related harms.
Website: www.begambleaware.org/ngts

You can also contact our dedicated Responsible Gaming team for assistance with setting limits, self-exclusion, or for further advice:

Email: [email protected]

Dispute Resolution Procedures

We aim to resolve any complaints or disputes fairly and promptly. Our internal complaints procedure is as follows:

Stage 1: Contact Customer Support

Please contact our customer support team via Live Chat, Email, or Phone to explain your issue. We will aim to resolve your complaint within 5 working days.

Stage 2: Escalate to Management

If you are not satisfied with the resolution from Stage 1, you may request an escalation to a senior manager by emailing [email protected]. We will provide a final response within 10 working days.

Stage 3: Independent Dispute Resolution

If you remain dissatisfied after exhausting our internal complaints procedure, you may refer your complaint to our Alternative Dispute Resolution (ADR) provider, eCOGRA. This service is free of charge to you.

Our designated ADR provider:

eCOGRA
2/F, Berkeley Square House
Berkeley Square
London W1J 6BD
United Kingdom

Website: ecogra.org/ata/dispute.php
Email: [email protected]

You may also contact the UK Gambling Commission for any regulatory concerns not resolved by our internal processes or our ADR provider.

Trust & Security

Your security and peace of mind are paramount. We employ advanced security measures and hold industry-leading certifications.

Certifications & Audits

eCOGRA Certified

Independent assurance of fair and responsible gaming. (View Certificate)

Gaming Laboratories International (GLI)

Our games and Random Number Generators (RNGs) are regularly tested and certified by GLI to ensure fairness and integrity. (View Report)

ISO 27001 Certified

Demonstrates our commitment to information security management.

PCI DSS Compliant

Ensures the highest level of security for payment card data.

RG Check Accredited

Independent responsible gambling accreditation.

Data Protection

We comply with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018. For any data protection related queries, please contact our Data Protection Officer:

Data Protection Officer: Mr. Robert Sterling
Email: [email protected]

Industry Associations

We are proud members of leading industry bodies, reinforcing our commitment to best practices.

Financial Transparency

We maintain strict financial controls to safeguard player funds. All player funds are held in segregated bank accounts, separate from company operational funds, in accordance with UKGC requirements. Annual audit reports are available upon request.

Media & Partnerships

For press enquiries, media kits, or partnership opportunities, please contact our dedicated team:

Email: [email protected]