Important Information – Please Read Carefully
Last Updated: 15th January 2025
Welcome to sweetbonanzasuperscatter.uk. These Terms and Conditions constitute a legally binding agreement between you and Super Scatter Gaming Limited. These clauses have the potential to seriously affect your interests.
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Operator Identity & Licensing: Your Trust and Our Accountability
We are Super Scatter Gaming Limited, licensed by the UK Gambling Commission (Licence Number: 000-054321-R-321098-001). This ensures we adhere to strict regulatory standards for fairness, security, and player protection.
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Responsible Gambling & Player Protection: Your Well-being is Our Priority
We provide mandatory deposit limits, loss limits, reality checks, and comprehensive self-exclusion options. Please use these tools to play safely. Support available via GamCare: 0808 8020 133
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Account Verification (KYC/AML): Protecting You and Our Integrity
Age verification is required BEFORE access to any game content, including demo versions. Failure to complete verification may result in account suspension and forfeiture of winnings.
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Dispute Resolution: Your Right to Fair Resolution
Complaints can be escalated to our independent ADR provider, eCOGRA, free of charge. Contact: [email protected]
1. Introduction
These Terms and Conditions govern your access to and use of sweetbonanzasuperscatter.uk and all services provided thereon, including the slot game "Sweet Bonanza Super Scatter."
By accessing the Website, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must cease using the Website immediately.
The governing law for these Terms is the law of England and Wales, with exclusive jurisdiction of the courts of England and Wales.
2. Definitions
- "Account" refers to the personal account held by a User on the Website.
- "Game" refers to the "Sweet Bonanza Super Scatter" slot game and any other gaming services.
- "Provider," "We," "Us," "Our" refers to Super Scatter Gaming Limited.
- "RTP" refers to Return to Player, the theoretical percentage paid back to players over time.
- "User," "Player," "You" refers to any individual accessing the Website.
3. Operator Information & Licensing
Company Details
- Legal Name: Super Scatter Gaming Limited
- Company Registration: 11876543 (England and Wales)
- VAT ID: GB123456789
- Registered Address: One Canada Square, Canary Wharf, London E14 5AB, United Kingdom
UK Gambling Commission License
- Licence Number: 000-054321-R-321098-001
- Licence Type: Remote Casino Operating Licence
- Status: Active
24/7 Customer Support
Live Chat
Available 24/7 on website
Response: Within 30 seconds
Key Personnel
- CEO: Mr. Alistair Finch
- Chief Compliance Officer: Ms. Eleanor Vance ([email protected])
- Data Protection Officer: Mr. Robert Sterling ([email protected])
4. Your Account
Eligibility: You must be at least 18 years of age to register an Account and use our services.
Age Verification Required: Age verification is mandatory BEFORE accessing any gaming content, including demo versions. Failure to verify may result in account suspension and forfeiture of funds.
Registration: You must provide accurate, complete, and truthful information. Providing false information may result in account closure.
KYC/AML Procedures: We conduct verification checks including identity, age, address, and source of funds in compliance with UKGC regulations.
One Account Per User: Multiple accounts are prohibited and may result in closure and voiding of winnings.
5. Responsible Gambling & Player Protection
We are committed to promoting responsible gambling and providing a safe environment for our players.
Mandatory Financial Limits
- Deposit Limits: Daily, weekly, and monthly limits (must be set at registration)
- Loss Limits: Maximum losses over specified periods
- Session Limits: Maximum duration for gaming sessions
Limit increases have a 24-hour cooling-off period. Decreases apply immediately.
Self-Exclusion
Self-exclude for minimum 6 months or indefinitely via account settings or customer support. UK residents can use GAMSTOP national self-exclusion scheme.
Problem Gambling Support
6. Game Rules & Fair Play
Game: Sweet Bonanza Super Scatter by Pragmatic Play
Game Rules: Available within the game interface via the 'i' button
Return to Player (RTP)
- Base Game: 96.51%
- Ante Bet: 96.53%
- Buy Features: 96.51%
Important: RTP is calculated over millions of spins and represents long-term mathematical expectation, not a guarantee for individual sessions.
Volatility: High Volatility (5/5) - Less frequent but potentially larger wins
Max Win: 50,000x your bet
Bet Range: £0.20 - £300.00
RNG: Independently tested and certified by Gaming Laboratories International (GLI) and eCOGRA
7. Demo Play
We offer a demonstration version for informational and entertainment purposes only.
Age Verification Required: You must complete age verification BEFORE accessing demo versions.
Demo Disclaimers
- Demonstration version for informational purposes only
- No real-money prizes available in demo mode
- Some features may be available only in real-money play
- Demo results do not guarantee similar outcomes in real-money play
8. Customer Fund Protection
All player funds are held in segregated bank accounts, separate from company operational funds.
Medium Protection Level: In the event of insolvency, your funds are protected but there is no absolute guarantee all funds will be repaid. Reminders provided every 6 months.
Deposits: Various secure payment methods with instant crediting
Withdrawals: Processed within 1-3 working days after verification
9. Complaints & Dispute Resolution
Internal Complaints Procedure
- Stage 1: Contact customer support via Live Chat, Email ([email protected]), or Phone. Resolution within 5 working days.
- Stage 2: Escalate to management if unsatisfied. Final response within 10 working days.
External Alternative Dispute Resolution (ADR)
If unsatisfied after internal procedure, refer to our designated ADR provider:
eCOGRA
2/F, Berkeley Square House, Berkeley Square, London W1J 6BD
Free service - binding decisions available
10. Data Protection & Privacy
We process personal data in compliance with GDPR and Data Protection Act 2018.
Lawful Bases for Processing
- Contract Performance: Gaming services and account management
- Legal Obligation: KYC/AML and regulatory compliance
- Legitimate Interests: Fraud prevention and security
Data Retention: Certain data (self-exclusion, AML) retained for minimum 5 years due to regulatory obligations.
Data Protection Officer: Mr. Robert Sterling ([email protected])
11. Limitations of Liability
We provide services with reasonable skill and care but do not warrant uninterrupted, error-free operation.
Maximum liability limited to funds on account or disputed wager amount, whichever is lesser.
Not liable for equipment malfunctions, technical failures, or Force Majeure events beyond our control.
12. Changes to Terms
We may amend these Terms with appropriate notice. Material changes will be notified BEFORE they take effect.
You have the right to opt out or close your account if you disagree with material changes.
13. Affiliate Disclosure
This website may contain affiliate links to partner casinos. We may receive commissions when you register via our links.
This does not affect your playing conditions or our editorial independence in ratings and recommendations.
14. Miscellaneous
Governing Law: Laws of England and Wales
Jurisdiction: Courts of England and Wales have exclusive jurisdiction
Language: English (UK) version prevails over translations
Severability: Invalid provisions severed; remaining terms remain in effect
Contact Information: For any questions regarding these Terms and Conditions, please contact us at [email protected] or via our 24/7 live chat service.