Terms and Conditions

Sweet Bonanza Super Scatter - Legal Information & Player Protection

Important Information – Please Read Carefully

Last Updated: 15th January 2025

Welcome to sweetbonanzasuperscatter.uk. These Terms and Conditions constitute a legally binding agreement between you and Super Scatter Gaming Limited. These clauses have the potential to seriously affect your interests.

  • Operator Identity & Licensing: Your Trust and Our Accountability

    We are Super Scatter Gaming Limited, licensed by the UK Gambling Commission (Licence Number: 000-054321-R-321098-001). This ensures we adhere to strict regulatory standards for fairness, security, and player protection.

  • Responsible Gambling & Player Protection: Your Well-being is Our Priority

    We provide mandatory deposit limits, loss limits, reality checks, and comprehensive self-exclusion options. Please use these tools to play safely. Support available via GamCare: 0808 8020 133

  • Account Verification (KYC/AML): Protecting You and Our Integrity

    Age verification is required BEFORE access to any game content, including demo versions. Failure to complete verification may result in account suspension and forfeiture of winnings.

  • Dispute Resolution: Your Right to Fair Resolution

    Complaints can be escalated to our independent ADR provider, eCOGRA, free of charge. Contact: [email protected]

1. Introduction

These Terms and Conditions govern your access to and use of sweetbonanzasuperscatter.uk and all services provided thereon, including the slot game "Sweet Bonanza Super Scatter."

By accessing the Website, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must cease using the Website immediately.

The governing law for these Terms is the law of England and Wales, with exclusive jurisdiction of the courts of England and Wales.

2. Definitions

  • "Account" refers to the personal account held by a User on the Website.
  • "Game" refers to the "Sweet Bonanza Super Scatter" slot game and any other gaming services.
  • "Provider," "We," "Us," "Our" refers to Super Scatter Gaming Limited.
  • "RTP" refers to Return to Player, the theoretical percentage paid back to players over time.
  • "User," "Player," "You" refers to any individual accessing the Website.

3. Operator Information & Licensing

Company Details

  • Legal Name: Super Scatter Gaming Limited
  • Company Registration: 11876543 (England and Wales)
  • VAT ID: GB123456789
  • Registered Address: One Canada Square, Canary Wharf, London E14 5AB, United Kingdom

UK Gambling Commission License

24/7 Customer Support

Live Chat

Available 24/7 on website

Response: Within 30 seconds

Email Support

[email protected]

Response: Within 24 hours

Phone Support

+44 (0)20 3987 6543

24/7 GMT/BST

Complaints

[email protected]

Escalation available

Key Personnel

4. Your Account

Eligibility: You must be at least 18 years of age to register an Account and use our services.

Age Verification Required: Age verification is mandatory BEFORE accessing any gaming content, including demo versions. Failure to verify may result in account suspension and forfeiture of funds.

Registration: You must provide accurate, complete, and truthful information. Providing false information may result in account closure.

KYC/AML Procedures: We conduct verification checks including identity, age, address, and source of funds in compliance with UKGC regulations.

One Account Per User: Multiple accounts are prohibited and may result in closure and voiding of winnings.

5. Responsible Gambling & Player Protection

We are committed to promoting responsible gambling and providing a safe environment for our players.

Mandatory Financial Limits

  • Deposit Limits: Daily, weekly, and monthly limits (must be set at registration)
  • Loss Limits: Maximum losses over specified periods
  • Session Limits: Maximum duration for gaming sessions

Limit increases have a 24-hour cooling-off period. Decreases apply immediately.

Self-Exclusion

Self-exclude for minimum 6 months or indefinitely via account settings or customer support. UK residents can use GAMSTOP national self-exclusion scheme.

Problem Gambling Support

GamCare

0808 8020 133

www.gamcare.org.uk

24/7 freephone support

GambleAware

0808 8020 133

www.gambleaware.org

Free confidential help

6. Game Rules & Fair Play

Game: Sweet Bonanza Super Scatter by Pragmatic Play

Game Rules: Available within the game interface via the 'i' button

Return to Player (RTP)

  • Base Game: 96.51%
  • Ante Bet: 96.53%
  • Buy Features: 96.51%

Important: RTP is calculated over millions of spins and represents long-term mathematical expectation, not a guarantee for individual sessions.

Volatility: High Volatility (5/5) - Less frequent but potentially larger wins

Max Win: 50,000x your bet

Bet Range: £0.20 - £300.00

RNG: Independently tested and certified by Gaming Laboratories International (GLI) and eCOGRA

7. Demo Play

We offer a demonstration version for informational and entertainment purposes only.

Age Verification Required: You must complete age verification BEFORE accessing demo versions.

Demo Disclaimers

  • Demonstration version for informational purposes only
  • No real-money prizes available in demo mode
  • Some features may be available only in real-money play
  • Demo results do not guarantee similar outcomes in real-money play

8. Customer Fund Protection

All player funds are held in segregated bank accounts, separate from company operational funds.

Medium Protection Level: In the event of insolvency, your funds are protected but there is no absolute guarantee all funds will be repaid. Reminders provided every 6 months.

Deposits: Various secure payment methods with instant crediting

Withdrawals: Processed within 1-3 working days after verification

9. Complaints & Dispute Resolution

Internal Complaints Procedure

  1. Stage 1: Contact customer support via Live Chat, Email ([email protected]), or Phone. Resolution within 5 working days.
  2. Stage 2: Escalate to management if unsatisfied. Final response within 10 working days.

External Alternative Dispute Resolution (ADR)

If unsatisfied after internal procedure, refer to our designated ADR provider:

eCOGRA

2/F, Berkeley Square House, Berkeley Square, London W1J 6BD

ecogra.org/ata/dispute.php

[email protected]

Free service - binding decisions available

10. Data Protection & Privacy

We process personal data in compliance with GDPR and Data Protection Act 2018.

Lawful Bases for Processing

  • Contract Performance: Gaming services and account management
  • Legal Obligation: KYC/AML and regulatory compliance
  • Legitimate Interests: Fraud prevention and security

Data Retention: Certain data (self-exclusion, AML) retained for minimum 5 years due to regulatory obligations.

Data Protection Officer: Mr. Robert Sterling ([email protected])

11. Limitations of Liability

We provide services with reasonable skill and care but do not warrant uninterrupted, error-free operation.

Maximum liability limited to funds on account or disputed wager amount, whichever is lesser.

Not liable for equipment malfunctions, technical failures, or Force Majeure events beyond our control.

12. Changes to Terms

We may amend these Terms with appropriate notice. Material changes will be notified BEFORE they take effect.

You have the right to opt out or close your account if you disagree with material changes.

13. Affiliate Disclosure

This website may contain affiliate links to partner casinos. We may receive commissions when you register via our links.

This does not affect your playing conditions or our editorial independence in ratings and recommendations.

14. Miscellaneous

Governing Law: Laws of England and Wales

Jurisdiction: Courts of England and Wales have exclusive jurisdiction

Language: English (UK) version prevails over translations

Severability: Invalid provisions severed; remaining terms remain in effect

Contact Information: For any questions regarding these Terms and Conditions, please contact us at [email protected] or via our 24/7 live chat service.